Return & Refund

At aukeryv.com, we want every customer to shop with peace of mind. If you are not completely satisfied with the items you have received, you may request a return or refund in accordance with the policy outlined below.

I. Return Request Period
Return requests must be submitted within 30 days of receiving the item(s).
Requests submitted after the return period has expired may not be accepted.

II. Return Conditions

To ensure a smooth return process, items must meet the following requirements:

Items must remain unused or have undergone only reasonable inspection.
Original packaging, tags, and accessories must be retained.
Items must show no signs of artificial damage, wear and tear, or contamination.
A valid order number or proof of purchase must be provided.

If an item is damaged due to improper use, a refund may not be granted.

III. Non-Returnable Items

Returns are generally not accepted in the following situations:

Products damaged due to personal mishandling or causes.

IV. Return Process
Submit a return request via our “Contact Us” page.
Our customer service team will verify your eligibility for a return and provide return instructions.
Ship the item(s) back according to the provided instructions.
Once our warehouse completes the inspection and acceptance of the returned item(s), the refund process will begin.
Return Address: 7712 Haywood Pl, Rancho Cucamonga, CA 91730
Items returned directly without prior authorization may not be processed.

V. Refund Details
Refunds will be processed after the returned item(s) have passed inspection.
The refund amount will be credited back to your original payment method.
Depending on the payment provider, it typically takes 5–10 business days for the funds to appear in your account.

Original shipping charges are generally non-refundable, unless the return is due to a product quality issue or a shipping error on our part.

VI. Damaged or Incorrect Items

If you receive an item that falls under any of the following categories:

Damaged during shipping
Missing parts or components
Does not match your order

Please contact our customer service team as soon as possible after receiving the item, providing photographic evidence and a brief explanation. We will prioritize arranging a resolution for you.